Privacy policy

Welcome, and thanks for using our app and services (“Services”). Your privacy is important to us, and we believe privacy policies should be easy to understand instead of full of confusing legal language. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.

When you create an account or use the Services, we may collect personal and profile information such as your name, first and last name, email address, phone number, profile photo, and any tags or labels connected to your account. This information helps personalize your experience, allows you to interact with features inside the app, and helps us provide account-related support and communication.

To keep the app functioning properly and securely, we also collect certain technical and device-related information. This may include device-generated user IDs, workspace IDs, session IDs, platform type (such as iOS, Android, or Web), app version and build information, and package or bundle identifiers. This information helps us maintain account sessions, troubleshoot issues, improve stability, and protect the Services from misuse.

If you enable push notifications, we collect information needed to deliver those notifications correctly. This may include your Expo push token, device platform, notification settings status, and badge count information. We also track notification activity, including when notifications are sent, delivered, and clicked, along with related notification and delivery IDs. This allows us to improve notification reliability and ensure messages are reaching users as expected. When you open the app, badge counts may automatically clear on your device and sync with our servers so notification counts remain accurate across devices.

As you use the app, we may collect activity and usage information such as app opens, sessions, last active time, session duration, foreground and background activity pings, screens visited, and actions taken within the app. This information helps us understand how the Services are being used so we can improve performance, reliability, and user experience over time.

Some information is provided directly by you through the content you choose to submit inside the app. This may include notes, prayer requests, comments, forms, uploaded media, and media metadata. We only use this information to provide the Services and support the features you choose to use.

If you upload profile photos or other media, the app may request permission to access your camera or photo library. These permissions are only used when you actively choose to upload or capture media within the app. We do not access your camera or photos unless you grant permission.

We may also use analytics and performance tools to better understand how the app is functioning and how users interact with it. This may include tracking screens visited, configuration actions, submission actions, crash reports, and general usage trends. These analytics help us improve features, fix bugs, and create a better overall experience.

We do not sell your personal information. However, we may share information with trusted service providers that help us operate the Services. These providers may include cloud hosting companies, database and backend providers, Firebase services, push notification providers, analytics platforms, and app distribution platforms such as Apple App Store and Google Play. These providers only receive the information necessary to perform services on our behalf.

We retain information for as long as reasonably necessary to provide the Services, maintain security and reliability, comply with legal obligations, resolve disputes, and enforce our agreements. This may include retaining account information, session logs, notification records, and system activity logs for a period of time. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

You remain in control of your information. You may disable push notifications at any time through your device settings. You may also request deletion of your account or personal data by contacting us. Depending on applicable laws, you may also have the right to request access to the information we hold about you or request corrections to inaccurate information.

We use reasonable technical and organizational safeguards designed to protect your information and keep the Services secure. However, no online platform or storage system can ever be guaranteed completely secure, so we encourage users to take reasonable precautions with their account credentials and devices.

Our Services are not intended for children under the age of 13 without parental involvement or consent where required by law.

We may update this Privacy Policy from time to time as the app evolves or legal requirements change. If major changes are made, we may notify users through the app or by other appropriate means. Continued use of the Services after updates means you accept the revised Privacy Policy.

If you have questions, concerns, or requests related to privacy or your data, you can contact us at info@mercyroad.cc.